We want your experience with Petarro to be simple, smooth, and stress-free. If you don’t see your question below, feel free to reach out to us at support@petarro.com — we’re happy to help.
Frequently Asked Questions
How do I place an order?
Browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the secure checkout steps to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure and encrypted payment options available at checkout.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible. Please contact us at support@petarro.com.
Do you ship internationally?
Currently we only ship within the United States. However, please sign up to our newsletter for occasional updates as we may provide international shipping to our pet owners in the near future.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 7-14 business days or less. We appreciate your patience as we carefully prepare and deliver your order.
Do you offer free shipping?
Yes! We provide free tracked shipping on all orders.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email that you provide. Please allow 24-48 hours for tracking updates to appear. You may use this number to track your package on our website. Note: Please ensure you provide a valid email address during checkout.
What is your return policy?
We accept returns within 30 days of delivery. Item(s) must be unused, in original condition, and in original packaging. Contact us at support@petarro.com with your order number and reason for return. We will provide clear and simple instructions for the return.
When will I receive my refund?
Refunds are processed after the returned item(s) is received and inspected. Please allow up to 7 business days for the refund to reflect in your original payment method.
My item arrived damaged during delivery. What should I do?
Please contact us at support@petarro.com within 24 hours of delivery and include clear photos of the item(s) with your order number. We will resolve the issue promptly.
My package says delivered but I didn't receive it. What do I need to do?
We recommend checking with neighbors or your local carrier first. Ensure the delivery address you provided during checkout is correct. Contact support@petarro.com with your order number and the issue so we can assist you promptly.
How can I contact you?
You can reach us anytime Monday-Friday at support@petarro.com. We respond within 24-48 business hours.
