We accept all major credit and debit cards, along with other secure and encrypted payment options available at checkout.

To request a change or cancellation: Please email us at Support@Petarro.com within 6 hours of placing your order. Make sure to include your order number and the exact changes you want to make.

If your order is already Processing or Shipped: Once our fulfillment team begins preparing your package, the order is locked into the automated shipping system. At that stage, we can no longer cancel, stop, or change the shipping address or items.

Currently we only ship within the United States. However, please sign up to our newsletter for occasional updates as we may provide international shipping to our pet owners in the near future.

Shipping times vary based on your location, but most customers receive their orders within 7-14 business days or less. 

You will receive a tracking number the moment your order is processed and it's on the way so you can follow its journey right to your door!

Yes! We provide free tracked shipping on all orders. 

Absolutely! We provide full tracking for every single order. As soon as your items are securely packed and hand-picked for shipping (usually within 1 to 2 business days), we will automatically email you a tracking link. 

You can use that link to follow your package's entire journey from our facility straight to your doorstep.

We offer a 100% satisfaction guarantee for items that arrive damaged or defective. Because safety and quality are our top priorities, we will gladly issue a full refund or send a brand-new replacement at zero cost to you. 

Just email us at Support@Petarro.com within 30 days of delivery with your order number and a quick photo or video showing the issue.

Note: To ensure health and hygiene safety for all pets, we cannot accept standard returns or exchanges for used items or general change-of-mind. 

If your item arrives damaged, there is no need to mail it back to us—we will handle the refund or replacement immediately after reviewing your photo.

Most refunds land back in your account within 5 to 10 business days. The moment your refund is approved, we process it immediately on our end. You will receive an automated notification via email confirming that the funds are on their way.

Because banks and credit card companies have different processing times, it can take up to two weeks for the credit to officially show up on your statement. If it has been more than 10 business days and you still don't see it, we recommend reaching out directly to your financial institution!

Don't panic! Sometimes tracking updates a little too early. Carriers will occasionally mark a package as delivered when it is arriving later that day or the following morning.

If your package hasn't arrived within 24 hours of being marked delivered, please follow these quick steps:

1. Check around your property: Look around your front porch, side doors, garage, or behind bushes where a delivery driver might have tucked it for safety.

2. Ask your neighbors or household: See if someone else accidentally accepted it or picked it up for you.

3. Contact your local mail carrier: Speak with your local post office or delivery driver, as they can check the exact GPS drop-off coordinates of the package.

If you've checked these steps and it has been 3 business days since the delivery status updated, please contact us at Support@Petarro.com with your order number so we can help you open an investigation.

You can reach us anytime  at Support@Petarro.com.