Shipping Policy
At Petarro, we are committed to delivering your pet essentials quickly, safely and efficiently. Please review the information below regarding our shipping process.
1. Order Processing Time
Standard Timeline: All orders are processed and prepared for shipment within 1 to 3 business days.
Note: Processing time is entirely separate from transit time. It includes our strict product quality checks and packaging before carrier pickup.
2. Shipping Time
Estimated delivery time is 5–14 business days. Most of our customers generally receive their products much sooner. Delivery times may vary depending on location and carrier conditions. During high-demand periods, shipping times may be slightly extended.
Note: We do not ship internationally.
3. Shipping Costs
We offer free insured shipping on all orders.
4. Automatic Tracking Updates
Once your order leaves our fulfillment center and is scanned by the carrier, a unique tracking number is automatically generated. You will receive a shipping confirmation email containing your tracking link within 2 to 3 business days after the order has been processed.
5. Order Protection & Transit Guarantee
We treat your pets—and your orders—like family. To ensure your shopping experience is completely stress-free, every single order placed on Petarro.com automatically includes complimentary Premium Transit Insurance at no extra cost to you.
What is covered?
Your shipment is fully protected against the following transit anomalies:
Stuck in Transit:
The package has completely ceased generating new tracking updates.
Loss:
The carrier confirms the package cannot be located or has been misrouted.
Transit Damage:
The item arrives broken or compromised due to carrier handling.
Protection & Claims Window
In the rare event that your package encounters an issue, our dedicated support team will issue a priority replacement shipment or a full refund immediately.
Domestic US Orders:
To qualify for an insurance claim, the package must be stuck, pending, or show no tracking movements within 45 days of the original ship date.
To initiate an expedited replacement or tracking investigation, simply contact our team at support@petarro.com with your order number. We will resolve your claim within 24–48 hours.
6. Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. Petarro is not responsible for orders shipped to incorrectly provided addresses.
7. No P.O. Boxes
We only ship to physical street addresses. We cannot deliver packages to P.O boxes, APO, FPO, or DPO military addresses. Your order will not ship until you reply with a valid street address.
8. Lost or Stolen Packages
If your package appears lost or marked as delivered but not received, please contact us at support@petarro.com. We will assist you in resolving the issue as quickly as possible.
