Shipping policy

1. Order Processing Time

Standard Timeline: All orders are processed and prepared for shipment within 1 to 3 business days. 

Note: Processing time is entirely separate from transit time. It includes our strict product quality checks and  packaging before carrier pickup. 

2. Shipping Time

Estimated delivery time is 5–14 business days. Most of our customers generally receive their products much sooner. Delivery times may vary depending on location and carrier conditions. During high-demand periods, shipping times may be slightly extended. 

Note: We do not ship internationally. 

3. Shipping Costs

We offer free shipping on all orders.

4. Automatic Tracking Updates

Once your order leaves our fulfillment center and is scanned by the carrier, a unique tracking number is automatically generated. You will receive a shipping confirmation email containing your tracking link within 2 to 3 business days after the order has been processed.

5. Delays

While we work hard to ensure timely delivery, Petarro is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Petarro is not responsible for orders shipped to incorrectly provided addresses. 

7. No P.O. Boxes

We only ship to physical street addresses. We cannot deliver packages to P.O boxes, APO, FPO, or DPO military addresses. Your order will not ship until you reply with a valid street address.

8. Lost or Stolen Packages

If your package appears lost or marked as delivered but not received, please contact us at support@petarro.com. We will assist you in resolving the issue as quickly as possible.