Return and Refund Policy

At Petarro, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy, our return and refund process is simple and straightforward.

1. Eligibility for Returns 

Items must be returned within 30 days of delivery. Products must be in their original condition, unused, and in original packaging. Certain items, such as perishable products, may not be eligible for return.

2. How to Initiate a Return

Contact us at support@petarro.com to request a return. Include your order number and reason for return. We will provide instructions for returning your item.

3. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

4. Exchanges

If you would like to exchange an item for the same product, please follow the return process and indicate “exchange” in your request. Exchanges are subject to product availability.

5. Return Shipping Costs

Customers are responsible for return shipping unless the item arrives damaged or incorrect. We recommend using a trackable shipping service for all returns.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately at support@petarro.com . We will arrange a replacement or refund at no additional cost to you.

Note: All returns and exchanges are handled directly through Petarro to ensure a smooth  experience for our customers.